FAQ
ABOUT FHD
FHD is a brand rooted in friendship and a shared vision among its three founders: Flora, Jimmy, and Olivia. Their strong bond, coupled with diverse yet complementary skills, fuels their mission to create meaningful products that align with their core values. United by a passion for design and innovation, they aim to craft pieces that not only resonate with their community but also reflect the unique ethos of FHD.
FHD emphasizes quality and functional design by carefully considering every detail in our products. The brand prioritizes intentional materiality, selecting durable and visually striking materials that merge art and design. Through collaborations between artists and designers, FHD transforms creative visions into practical, wearable works of art, making high-concept design accessible for everyday use. Additionally, FHD fosters a thriving creative community by connecting artists and designers through its platform, expanding networks, and sharing resources.
Read more here.
FHD has some exciting releases coming up in 2025, but we’re keeping the details under wraps for now. There are whispers about fresh designs and collaborations that will be revealed soon. To stay ahead of the curve, make sure you're subscribed to our updates and following us on social media—you won't want to miss what’s coming next. Trust us, it's worth the wait. Keep an eye out for more exclusive sneak peeks.
- Instagram: @fhd.nyc
- Pinterest: @fhdnewyorkcity
- LinkedIn: @fhd-nyc
- TikTok: @fhd_nyc
- X: @fhd_nyc
Currently, all content displayed across FHD's social media channels, email newsletters, and SMS is produced in-house. The team handles every aspect of content creation to ensure it aligns with the brand's vision and values. However, if you are a photographer, videographer, model, creative director, artist, or UGC/content creator interested in collaborating, we encourage you to reach out to us. For collaboration inquiries, please contact us at info@fhd-nyc.com.
Starting in 2025, FHD will begin collaborating with creatives (content creators, artists, designers, etc.) on various projects. Stay tuned for more details as we prepare to expand our creative partnerships. If you're interested in getting involved, feel free to contact us directly at info@fhd-nyc.com for more information.
Yes, our products are thoughtfully designed to be unisex, blending versatility and style that transcends traditional gender boundaries. At FHD, we believe fashion should be inclusive, offering pieces that cater to a wide range of preferences while maintaining a sleek and metropolitan edge. Whether you're dressing up or keeping it casual, our collections provide timeless streetwear staples that look great on all.
ORDER & SHIPPING
As of now (November 2024), the FHD Originals Collection is available for pre-order, with shipping anticipated between February 1, 2025, and March 31, 2025. If you've placed an order, we’ll keep you updated through email. In the meantime, stay connected by following us on Instagram for the latest updates and behind-the-scenes content.
The FHD Originals Collection is expected to transition from pre-order to regular order availability in February - March 2025. We appreciate your patience!
We currently offer shipping within the United States. Shipping fees are calculated at checkout and will apply to your order. Be sure to check in regularly for exclusive discounts and promotions throughout the year!
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value, and displayed in checkout.
If you would like to cancel an order, please contact our customer service team at info@fhd-nyc.com. Depending on when the order is placed, we may or may not be able to change or cancel orders. Orders that have already been shipped can not be cancelled.
For pre-orders, we collect 100% of payment upon checkout.
RETURN & EXCHANGES
Items may be returned within 10 days from the date of delivery. Merchandise must be unused, in original condition, and with all original tags and packaging intact. A receipt or proof of purchase is required for all returns. Incase your item is damaged, please contact us at info@fhd-nyc.com.
Please see full refund policy here.
If you were shipped damaged merchandise, please reach out to customer service at info@fhd-nyc.com. Please attach a photograph of the damage in your email in order to expedite the return.
Returns must be requested within 10 days of the ship date for a full refund. Any return requested after 10 days will be denied. All merchandise returned must be returned in their original condition, unworn, unwashed, with tags intact. We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.
Please see full refund policy here.
Customers are responsible for payment of return standard shipping fee, which will be deducted from the refunded total.
Please see full refund policy here.
Returns can take up to 15 business days to process. Once your return is received at our warehouse, you will be refunded within 15 days of delivery.
Please see full refund policy here.
Normal return policy applies for all pre-orders.
Please see full refund policy here.
Any merchandise discounted is final sale. No exchanges or returns will be accepted for final sale merchandise. Items that qualify as final sale are noted on their product page. No price adjustments on past purchases.
Please see full refund policy here.